ARC Innovator – Project Consultant
Website New Community
New Community Corporation
ARC Innovator Title:
Who is the nonprofit partner?
The mission of New Community is to help residents of inner cities improve the quality of their lives to reflect individual God-given dignity and personal achievement.
New Community Corporation (NCC) was founded in 1968 in Newark following the disturbances of 1967. After the riots, Msgr. William Linder and a group of local residents started NCC in order to help empower the community. The mission is “to help residents of inner cities improve the quality of their lives to reflect individual God-given dignity and personal achievement.” The first initiatives were to provide housing and daycare for Newark residents because that is what the community defined as its greatest need. Over the years NCC has grown and diversified to provide a wide variety of community services in addition to the 1800 units of senior and family housing. These programs include a family resource success center, a transitional housing facility for the homeless, a supportive housing project for the chronically homeless, a workforce development center with six job training programs, a financial opportunity center, an extended care facility and an adult learning center. NCC also has a variety of youth services including two early learning centers for ages 3 months to 3 years. NCC runs a credit union and two mental health facilities. The vast array of services provided highlights NCC’s commitment to tackling community issues at every level.
NCC will celebrate its 50th anniversary in March of 2018. We believe NCC is currently the largest community development corporation in the United States. While NCC is a faith based organization, it is not affiliated with the Catholic Church or any other religious denomination. Our primary motivation is working with the community, in the community and for the community.
What skills or interests do I need to do the project?
We hope to work with an innovator who is passionate about working with non-profits and helping us to advance our mission. We are seeking an innovator with project management skills and experiences who has the ability to oversee a large project such as this one. In addition to this, an Innovator should be able to work with a large organization, such as ours, and have a basic understanding of how to interact with and serve multiple programs at once. We would also like an innovator who has experience with executive dashboards and would be able to help us navigate this project. However, we do not view experience with building executive dashboards as a requirement for the project.
This project deals with so many different facets of our organization so we would like an innovator who excels when working with a team and is an effective communicator. We would like someone who can convey messages clearly to several different individuals. Further, due to the widespread reach of this project, it is important that our Innovator is goal oriented and organized— always ensuring that whatever work we are doing will contribute to ensuring successful completion of the project. Finally, though we already have a vision for what needs to be completed with this project, we are open to change and input from the innovator so that we can improve on our already existing ideas. For that, we would like an Innovator who is flexible and creative.
What’s the project all about?
Our ARC Innovator Project is the creation of a multi-tiered executive dashboard. The requirement to successfully manage a diverse conglomerate is a huge challenge. While NCC’s goal is not to increase profits, in every other respect we have the same informational needs of any business. Under our current system, key metrics and information are often not received until 45 days after it happens. Also there is data in our monthly board reports that by the time of review is no longer relevant. Management is frustrated over an inability to be proactive in managing opportunities, issues and problems. Finally, organizationally, NCC is a very flat organization. To save money, we have omitted layers of management. As a result, senior managers have many direct reports. This increases our need for timely, accurate and helpful information. We feel that the solution to this problem would be the creation of executive dashboards. An executive dashboard is a data visualization tool that presents key organizational data in an accessible visual manner. It allows the management of an organization to have easy access to key decision making data and to be abreast on the current occurrences of the company.
NCC wants to implement this plan in order to help the administration, specifically the chief executive officer (CEO) and the chief financial officer (CFO), be able to manage each aspect of the business better. There are many different functions, including housing, workforce development, and extended care, where key decision makers would benefit from seeing day-to-day information rather than monthly or even quarterly. Having access to day-to-day information and metrics on various programs, such as the amount of vacancy in units, amount of current patients in extended care and enrollment data on the workforce programs will dramatically expand our management abilities. By having access to this information on a daily basis, it will be much easier to navigate the identification of problems and respond to them while they are still relevant. According to an article in Forbes magazine, dashboards are a way to improve the daily functions of businesses as they provide increased visibility, ongoing improvements, time saving, judging performance of the company on a more standardized basis and improving employee performance. This would be beneficial to our organization’s mission because we want to ensure that we are executing in a highly efficient and effective manner. By increasing our organizational capacity, we will directly translate that to being able to serve our community better and spreading our mission in a more substantial manner.
What are the project objectives and deliverables?
The specific project goal is to design and create dashboards that are viewable through an online platform to key members of our organization. These dashboards would allow for filtered views of key metrics and would be a hierarchy of dashboard where the CEO, CFO, and other senior managers would have access to multiple different screens of information in addition to an overall executive dashboard. In order to implement this successfully, we would need to identify key metrics for organizational daily review within our organization. The evaluation of which metrics would be relevant to daily review is a large part of this project. By distinguishing the metrics that have a substantial impact on our organization from the ones that do not, we would be able to analyze and track this information for NCC improvement and growth. After the identification of such metrics, we need to design the executive dashboard that matches our vision for the project. Dashboards will be accessible online to multiple people.
Who from the organization will provide me with support?
Special Assistant to the President Tony Tolles and Project 55 Fellow, Akua Achampong will provide support to the Innovator.
How long will the project take?
The project will take between 10- 12 weeks depending on time available from the Innovator.
Where will I complete the project?
The work can be done onsite or remotely.